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TERMS & CONDITIONS


Our Contract


These Terms and Conditions together with your Order constitute the entire Contract between us and you for the supply of Products.

Governing Law

These Terms and Conditions shall be governed by the laws in force in Victoria and shall be subject to the non-exclusive jurisdiction of the courts of Victoria.

General

By using the site or purchasing goods using the site, you agree to abide by the terms and conditions set forth in this notice. If you do not agree to abide by these terms and conditions do not use the site or purchase goods using the site.

We accept no liability for any failure to comply with these terms and conditions where such failure is due to circumstance beyond our reasonable control.

We reserve the right to change the Terms and Conditions at any time without prior notice to you and all changes will take effect from the date of inclusion on the website.

If any of these terms and conditions are held to be invalid, unenforceable or illegal for any reason, the remaining terms and conditions shall nevertheless continue in full force.

Trade Mark and Copy Rights

E Try-on™ and other web site designs and logos, and service names used on this web site is protected by copyrights, trademarks, and other intellectual property rights which are owned and controlled by us. All other brands and names (including third-party product names) are the property of their respective owners. You may not adapt, reproduce, store, distribute, transmit, print, display, perform, publish or create derivative works from any part of this website for commercial purpose without first obtaining the written permission from us.
Nothing contained in the website should be construed as granting any license or right of use of any trademark or part of any trade mark displayed on the website without the express written permission from us or third party owner.

Legal Capacity to Transact

If you are under the age eighteen (18) years you can not place orders on www.opticaldirect.com.au.
By accepting these Terms and Conditions you acknowledge that you are over the age of eighteen (18) years.
Should we suffer any damage or other losses as a result of a transaction entered into by a minor, we reserve the right to seek compensation for such losses from the parents or guardians of the minor who caused any order(s) to be placed with us.

Place your Order

You may place an order by filling in the Order Form on the OpticalDirect.com.au web site and clicking the "Make Payment Now" button.

By placing an Order, You enter into a legally binding contract with us.

You must not be registered blind, or partially sighted and be legally able to purchase prescription eyewear.

For powered contact lenses (contact lenses that provide vision correction) and prescription glasses order, you confirm that you have had an eye test in the past 24 months and that you have a valid prescription for the contact lenses and/or prescription eyeglasses that you are ordering. You understand that spectacle prescription can not be used to order contact lenses and contact lens prescription can not be used to order prescription glasses. You are responsible for entering the correct information according to your prescription.

We shall use the PD value provided by you and rely on the accuracy of this value to process your order. While we provide instruction for measuring PD for your convenience, self-measured PD is used at your own risk. We do not take responsibility for problem incurred due to inaccurate PD value obtained by following this instruction. We recommend that you consult your optometrist to obtain your PD before ordering.


We reserve the right to reject any order received at any time. We will advise you of the order rejection where possible but are not required to provide a reason for the rejection or notification of rejection. We will not be responsible for any damage or losses that you may suffer if we fail to supply goods.

Payment must be received before we will accept or process your order. You may not cancel your order once submitted unless we agree in writing to the cancellation of the order.


Payment Methods And Processing

We currently accept PayPal, Visa and MasterCard only.
Orders placed on a weekend or a Public holiday will not begin processing until the next business day.
Business days are Monday through Friday, excluding VIC Public holidays.


Credit Card Fraud

We have put in place security measures to protect the loss, misuse, or theft of information under our control. All transactions are protected by VeriSign, a world-renowned online security system, ensuring as far as possible that every transaction is 100% safe.
Whilst we employ such measurements (e.g. security code) for its transactions with our customers, we will not be responsible for any damages, consequential losses (whether direct or indirect) suffered by a customer whose credit card is fraudulently used or is used in an unauthorised manner.

Prices

We reserve the right to change prices for products displayed on our web site at any time without notice and in the event of a pricing error. In the event of a pricing error on the product you have ordered, we will notify you and you have the option to cancel the order if the new price is greater than the original price.

Colour Presentation of the Products

We cannot guarantee that the colour of the products shown on this website will look the same as the actual product that you receive. Although we use highly advanced photographic techniques and take special care to ensure accurate colour representation, actual colour can vary from that shown due to the varied colour settings used by your computer monitor.

Delivery of Your Products

We will make all possible efforts to dispatch your orders within 10 working days for stock lenses or 3 weeks for lenses which require special treatment such as grinding lenses. However, we do not guarantee that we will dispatch your orders within this time frame.

We shall not be liable to delay, losses or damages incurred during delivery after dispatch of your order.

Unless otherwise agreed by us, we will deliver your Products to the address indicated on your Order Confirmation.

Should you not receive your order within 30 days you must notify us in writing within 45 days of placing your order or your order will have deemed to have been received, otherwise no claim will be considered for non-delivery.

You must inspect your order on receipt and notify us within 7 days of any damage, error or the like. You must not utilise your glasses should this occur. You must return the item to us within 14 calendar days from the date the item was received. If you do not notify us within 7 days or not return the item within 14 days we will not be responsible for any damage or losses that you may suffer.

Our Guarantee

1. No refunds, credit or replacements are offered if you change your mind about the product, made an incorrect choice, or failed to verify information you provided to us when placing an Order.

2. Prescription Guarantee
We guarantee 100% accuracy on all prescriptions as per order or they will be remade at no charge. However, we do not take the responsibility for incorrect prescription provided when you place your order. Please check that the prescription information you entered is correct before submitting your order.

3. Repairs and Manufacturer’s Warranty Policy

All prescription frames are warranted for 1 Year from the date of purchase against any manufacturer’s defects. Manufacturer’s defects include: structural design, hinges, welding points, and colourings. Manufacturer’s defects DO NOT include: flagrant misuse causing frame damage, scratching or tarnish; pet damage; destruction or damage by vehicle; stepping on or sitting on the frame; bending or twisting the frame; or any other damage not considered a manufacturing flaw. Our warranty does not cover damage or breakage on the lenses such as crazing, chipping caused by yourself. We highly recommend impact resistant lenses, for example polycarbonate, high index 1.60 and high index 1.67 lenses, for semi-rimless frames and child wearers. Chipping problem found on none impact resistant lenses fitted to semi-rimless frames are not covered by warranty.


Linked Websites

This website may contain links to other websites (“linked websites”). Those links are provided for convenience only and may not remain current or be maintained. We are not responsible for the content or privacy practices associated with linked websites.

Disclaimer

To the extent permitted by law, we exclude all liability arising from or relating to your use of this website including the purchase of goods.

Details contained on this website have been prepared in accordance with Australian law and may not satisfy the laws of any other country. We do not warrant that the details on this website concerning those goods or services will satisfy the laws of any other country.

Our liability for any loss or injury suffered by you, breach of conditions implied or otherwise, warranty whether implied or otherwise will be limited to the value of the goods purchased by you.

Despite our best efforts we cannot warrant the validity, adequacy, completeness or accuracy of any information on this website and therefore do not accept liability for any loss suffered by you in relying on the information contained on this website.

Privacy Policy

Please refer to the Privacy Policy, which form part of these Terms and Conditions of Use.


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 Popular Search   Buyer's Guide                  Articles Optical Direct Online
 Multifocal Glasses  Understand your Prescription  How to Choose Glasses Frames  About US
 Computer Glasses  What is PD, How to obtain PD  Care for Your Eyes - Regular Eye Testing  Contact US
 Bifocal Glasses  Find a Frame that fits: Try-on Glasses Virtually - E Try-on®  Care for Your Glasses  FAQs
 Prescription Sunglasses  Lens Types: Single Vision, Bifocal, Multifocal or Computer  Guide to Contact Lens  Shipping
 Cheap Glasses  Lens Materials: CR39 or High Index, Impact Resistance  Others  Warranty and Returns
 Kids Eyewear  Lens Coatings, Tint, Transition or Polarised lenses  Customer Testimonials  Health Fund Rebates
 XL Large Glasses Frames  How to order prescription glasses?  Online Security  
 Glasses For Men  Reglaze service: Fit Lenses to My Own Frames  Site Map  
 Glasses For Women    Resources  
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