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FAQ - Payment

Products and Services  Account and Orders   Shipping    Warranty and Returns
 
 Please note: all prices are quoted in Australian Dollars.
What payment methods are accepted? 
We currently accept PayPal, credit card payment by Visa or MasterCard, Direct Fund Transfer to our bank account.
 
Orders placed on a weekend or a Public holiday will not be processed until the next business day.
Business days are Monday through Friday, excluding VIC public holidays.
 
Is my payment secure? I am nervous about purchasing online with my credit card!  
Your payment details are entered into a secure payment gateway that utilises the latest 128 bit SSL (Secure Sockets Layer) encryption technology to protect your sensitive data. Your payment card details are not stored in our system in any form. The secure payment gateway uses https protocol and is guarded by VeriSign SSL certificate for maximum security. You can click on the VeriSign logo on the credit card payment page to verify the SSL certificate status.
 
I don't have a credit card, can I still purchase from you?
In addition to Visa and MasterCard, we also offer Paypal, which allows you to make payment from your bank account.

What is PayPal?
PayPal allows you to send money securely from your credit card, debit card or bank account without even revealing those details.
Paypal is free to join. With over 1 million accounts in Australia, and over 86 million accounts worldwide, PayPal is rapidly becoming one of the most common payment methods for online purchases.
You can read more about PayPal at this link: http://www.paypal.com.au/
 
My credit card payment was declined, why?
The most common reasons for a declined credit card payment are either your card was not issued by an Australian bank, or your credit card is issued overseas and your issuing bank does not allow transactions overseas or if your internet connection originates outside Australia (we find this can often happen if you're accessing the internet from work, and are employed by an international corporation).
 
In this case, we would recommend you contact your issuing bank first. If the problem remains, please fax your order and credit card information to us at 03 95023518 and we will process your order manually.

Are the prices marked on the frames include prescription lenses? 
No. The prices marked on the frames are for the glasses frames only. The lenses to use will also depend on how strong your prescription is. The price for single vision lenses starts from $29 for CR39 lenses to $200 for high index 1.74 lenses if your prescription is very strong. It is not possible to include a universal price for different lenses in the price of the frame.

How to find out the cost of the lenses? 
The best way to find out the costs of your lenses is to follow the shopping steps as follow:
1. Pick a frame from the research result by clicking on the hot link on the left, select a lens type (single Vision Distance or single vision near or bifocal or multifocal or computer lenses) by check on the radio button on the frame detail page.
2. Enter your prescription.
3. You will be presented with a maximum of 3 lens packages. The first package is usually sufficient. You can change your selections between packages and adding extra features, such as Anti-reflective coating, sunglasses tint, polarizer or photochromic, to the lenses within a package. The total costs are shown at the bottom of the packages.

Do your prices include GST?
All of our frame prices are GST inclusive. However the lens prices are GST free.
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Fit lenses to my own frames. we provide prescription lens reglazing service, prescription lens fitting and lens replacement service, yes we can fit new lenses to your glasses frames.
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 Popular Search   Buyer's Guide                  Articles Optical Direct Online
 Multifocal Glasses  Understand your Prescription  How to Choose Glasses Frames  About US
 Computer Glasses  What is PD, How to obtain PD  Care for Your Eyes - Regular Eye Testing  Contact US
 Bifocal Glasses  Find a Frame that fits: Try-on Glasses Virtually - E Try-on®  Care for Your Glasses  FAQs
 Prescription Sunglasses  Lens Types: Single Vision, Bifocal, Multifocal or Computer  Guide to Contact Lens  Shipping
 Cheap Glasses  Lens Materials: CR39 or High Index, Impact Resistance  Others  Warranty and Returns
 Kids Eyewear  Lens Coatings, Tint, Transition or Polarised lenses  Customer Testimonials  Health Fund Rebates
 XL Large Glasses Frames  How to order prescription glasses?  Online Security  
 Glasses For Men  Reglaze service: Fit Lenses to My Own Frames  Site Map  
 Glasses For Women    Resources  
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