FAQ - Product and Services
My Account and Order
Please note: all prices
are quoted in Australian Dollars.
What is the browser requirement?
You will need IE 6.0 or above, or Firefox
You will also need to turn on cookies in your browser in order
to purchase from us. Please follow the instruction below to turn
Internet Explorer Users
1. In an IE browser window, select Tools > Internet Options.
2. In IE 6.0 or above, select the Privacy tab. In IE 5.0 or below,
select the security tab.
3. Move the slider to select the Medium level.
4. Click the OK button.
1. In an Firefox browser window, select Tools > Options.
2. Select the Privacy tab.
3.Under cookies, check the "accept cookies from sites"
4. Click the OK button.
To order glasses simply follow the prompt
on each screen. If you would like to purchase prescription
lenses with the glasses frame, you will need a copy of eyeglasses
prescription that's less than 2 years old. You will choose
a glasses frame and select the type of lenses (or frame
only, no prescription lenses) you would like to order, then
add it to your shopping cart. If you choose to add prescription
lenses, you will enter your prescription and then choose
a lens package from recommended lens packages. Detailed
instruction on how to order glasses with prescription lenses
can be found on the How
to Order Prescription Glasses
To order contact lenses, you will need a copy of a contact lens
prescription that's less than 2 years old unless your prescription
has zero power. You don't need a prescription if you are to order
colour contact lenses with zero power. To add the contact lens
to shopping cart, you will be required to select prescription
of the lenses and the quantity you wish to order. If your prescription
has plano or zero sphere, please select "0.00" for power.
You can repeat a previous contact lens order by going to Order
page. Simply click on "repeat contact lens order"
link on the page. The contact lenses you ordered will be added
to your shopping cart.
Your shopping cart
the items you have selected. You can delete or edit a shopping
cart item or update the quantity of the items in your shopping
cart. Once you are happy with your selection, you can proceed
to payment by clicking on the "Check Out" button on the shopping
E Try-on is software we have developed
for the web site that allows you to upload your own portrait photo
and virtually try-on glasses by a simple mouse click. All
you need is a digital portrait photo and your pupillary distance(PD). Please
visit the E Try-on guide
for more information.
Can I only purchase a
frame without lenses?
Of course, you can.
I have a frame that I like,
can you fit lenses to my frame?
How do I get my glasses
If you need your glasses adjusted you
can pop down to your local opticians who may provide this service
for free or a small fee.
Are your lenses made of
glass or plastic?
Our lenses are all made of plastic. We do not
provide glass lenses. Less than 1% of eyeglasses lenses are made
of glass these days due to safety reasons.
Do you sell prescription
Yes. We fit prescription
frames with prescription
lenses. Prescription sunglasses frames have small front curvature and are suitable for prescription lenses.
You can choose sunglass tint or polarised lenses for your prescription sunglasses.
Like normal sunglasses, prescription sunglasses frames usually have large lenses to cover the eye areas
so as to offer you better protection from the harmful UV light.
You may also choose a eyeglasses frame and have it made into prescription sunglasses.
To order discount prescription sunglasses made from a eyeglasses frame, simply choose
your sunglasses options (sunglasses tint or polorised lens) when you choose lenses for your
Please visit Prescription
page for more details.
Do you provide Bifocal,
Multifocal/Progressive or ComputerLenses?
Yes, apart from single vision lenses such as reading
glasses lenses, we also provide Bifocal, multifocal/prograssive
and computer lenses. Please visit prescription
page for more details.
More information about
your prescription and lenses
Please visit the choose
page for help on prescription lenses.
Do you have a showroom
Regrettably we are unable to offer an environment
for you to view your frame in person.
Don’t let this bother you - we guarantee
the authenticity of listings for frames we sell!
we do like to think of our customers as super
savvy in terms of knowing quality and bargains, and we encourage
our customer to do their research on any specific brand that they
are looking for in their local optical store, and so they
can be confident about each item they are purchasing.
We do not offer rainchecks on our frames as we
are unable to take pre-orders for out of stock items.
I recently purchased an
item from Opticaldirect.com.au and now the price has been
reduced, can I get a rebate?
We can certainly understand being upset and disappointed
at missing out on further savings from our already low prices.
Please note that when you purchase an item you
agree to the terms of sale including pricing at the time of the
purchase. The nature of promotional periods is that they begin
and end on a specific date and apply to a specific amount of stock.
Just as with traditional "real world" retail stores
we are unable to extend any promotion period beyond the specified